Workplace Conflict Resolution Workshop
Workplace Conflict Resolution and De-escalation Strategies Training Program
Act First Safety’s Workplace Conflict Resolution and De-escalation Strategies workshop empowers workers, supervisors and managers to recognize and resolve work-related conflict. In addition, we train how to create an environment that reduces the potential for conflict before it happens.
Our workshop has been designed specifically to address conflict in the workplace. Professional safety facilitators use proven training techniques and demonstrations to clearly show how to de-escalate conflict and turn negative situations into positive outcomes.
Navigating Workplace Conflict: Strategies for Resolution and De-escalation
Every workplace, at some point, grapples with conflict. It's an inevitable part of human interaction, stemming from a variety of sources. This can include disagreements between colleagues, acts of disrespect, harassment, or bullying. Frustration, differing personalities, and even underlying mental health issues can also contribute. Beyond internal dynamics, interactions with angry customers or clients often become a source of workplace tension.
Regardless of its origin, conflict poses a significant threat to an organization's well-being. It can severely damage productivity, erode working relationships, compromise customer service, and even tarnish your corporate image. In its most severe forms, unresolved conflict can escalate to violence and cause personal injury. Understanding the roots of workplace conflict and equipping ourselves with effective resolution and de-escalation strategies is crucial for maintaining a healthy and productive environment.
Proactive Conflict Resolution: Ensuring a Safer Workplace
Don’t wait for a problem to emerge. Every workplace, at some point, grapples with conflict, making effective resolution and de-escalation skills essential for everyone's safety and well-being. Understanding how to navigate and de-escalate workplace conflict isn't just about fostering better relationships; it's about preventing serious harm and ensuring a secure space for every team member. This workshop gives managers, supervisors and workers the knowledge and skills they need to minimize the potential for workplace conflict and to de-escalate conflict before it turns into violence.
What is included:
By participating, you will gain a deeper understanding of what drives workplace conflict and its common triggers. We will also explore the broad spectrum of conflict situations, from simple disagreements to potential violence, no matter where they originate.
• The negative impacts resulting from workplace conflict
• Legislation related to workplace conflict; an employer’s responsibilities
• The purpose of conflict resolution and desired outcomes
• The importance of prevention — what can be done to avoid conflict before it happens
• How to recognize the early signs of emerging conflict
• Methods, tools and techniques for controlling conflict and violence
• How to de-escalate conflict situations, relieve tension, defuse hostilities, and foster respectful relationships
• Why documentation of occurrences of conflict is important
Conflict Resolution is for Everyone
Any worker within a high-risk industry, like healthcare, retail, and industry, for example, would benefit from attending, but conflict can arise in any workplace for any worker.
Who should attend
• All workers, especially those interacting with the public
• Front-line workers and security personnel
• Health and Safety Representatives and Joint Health and Safety Committee (JHSC) members
• Supervisors, Managers and Employers
• Human Resources
Beyond specific de-escalation techniques, we will see how encouraging collaboration and empathy across departments, through the integration of cross-disciplinary perspectives, builds a stronger foundation for understanding the diverse situations our colleagues encounter, which is key to proactively solving and reducing potential conflicts.
Methods of Learning
• Facilitator instruction
• Case study
• Problem solving
• Group discussion – small and large
• Interactive activities
• Video
Delivery Method
Onsite Classroom – Facilitator-led workshop in your workplace. Training can be scheduled for a time that is convenient for your group.
Please contact our office at 416-283-7233 ext ‘0’ for further details about Workplace Conflict Resolution and De-escalation Strategies training.
Upon course completion, participants will be able to (at a minimum):
• Define workplace conflict and its sources
• Describe scope of workplace conflict
• Explain the effects of conflict and the importance of prevention
• Apply methods, tools and techniques to identify and control conflict
Once you've mastered these conflict resolution and de-escalation strategies, you'll unlock a wealth of benefits extending far beyond the workplace. You'll cultivate more harmonious relationships with colleagues, leading to more effective outcomes in your professional endeavors. Beyond achieving what you want in your career, the true power lies in the transference of these invaluable skills to your personal life, fostering stronger connections and smoother interactions in all areas.
FAQs
Why is solving conflict important for the workplace?
It may seem obvious, but the answer is often ignored. Resolving conflict is important because it fosters positive relationships, enhances communication, and improves productivity in various settings, including workplaces, communities, and personal relationships. Effective conflict resolution prevents escalations, reduces stress, and promotes a more harmonious and productive environment.
How would a manager benefit from de-escalation strategies?
Improved Confidence – Knowing, practicing and building on current skills to diffuse difficult situation builds confidence in the abilities of members of management. Staff also can rely on management to ‘have their back’ during times of conflict.
Safety for Everyone – Following protocols, reporting and debriefing after incidents of violence or harassment allow for continuous improvement in the strategies used. Effective de-escalation avoiding stressful escalation of situations like physical confrontations is safer for workers, clients and bystanders.
Opportunity for Collaboration – Finding peaceful resolutions is a deeply satisfying goal discovered through mutual understanding and patience. While on the surface it may appear that a immediate problem has been solved it also leads to long-term positive effects like increased communication and collaboration.
Better Mental Health Outcomes – Implementing de-escalation techniques when needed improves overall mental health outcomes by addressing the emotional needs of individuals, using active listening, empathy and using a calm communication style. Individuals benefit from a more supportive work environment where they are heard and valued reducing overall stress and improving overall job satisfaction.
Next-level professionalism – Having completed the policies and procedures, and completed the basic workplace violence training, you still might be faced with a difficult situation that requires next-level skills to diffuse the situation. These efforts indicate a greater degree of professionalism and competence.
Why Choose Act First Safety?
Meet Your Expert Instructors
Our accredited team of expert facilitators we are Occupational Health and Safety (OHS) professionals who bring over 50 years of combined OHS and professional experience. We dedicate our expertise to ensuring you receive the latest safety information, delivered with skill and integrity. We're committed to providing the best possible experience and training when it comes to compliance.
Our team's qualifications include:
• Certified Health and Safety Consultants (CHSC)
• Certified Registered Safety Professionals (CRSP)
• Certificate of Adult Education (C.AEd)
• Certified Training Development Professional (CTDP), specializing in Instructional Design
• Expertise in Conflict Management and Mediation
• Certification in Crisis Prevention Facilitation from the Crisis Prevention Institute (CPI)
• Proud members of the Canadian Health and Safety Professionals Association
Register today!
In Ontario, workplaces with 20 or more workers are typically required to have a joint health and safety committee (JHSC).
Without early defibrillation chances of the patient recovering are unlikely.
This course provides the mandatory training required under the Occupational Health and Safety Act to help you meet your responsibilities as a supervisor.
