1.416.283.7233 | 1.855.260.7233

safety@actfirstsafety.ca

1.416.283.7233 | 1.855.260.7233

info@actfirstsafety.ca

AODA (Accessibility For Ontarians
With Disabilities ACT)

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA) – CUSTOMER SERVICE

The Accessibility for Ontarians with Disabilities Act of 2005 requires that all private sector employers meet “Accessibility Standards for Customer Service.” Specifically, these standards have four main requirements:

1) Develop policies, practices and procedures about how the business will provide goods and services to the disabled;

2) Additionally, provide “accessibility” training to staff that deals with the public as well as to internal policy makers who participate in developing the business’ policies regarding access to the goods and services by the public;

3) Allow disabled persons who are accompanied by service animals (e.g. a guide dog) or a support person to have access to the premises of the business; and

4) Moreover, provide a public notice of any temporary disruptions that affect access to goods or services by disabled persons.

Image of Accessibility for Ontarians with Disabilities Act (AODA)

LET US DO THE TRAINING

The Occupational Health & Safety professionals at Dental Practice Safety will provide quality  training for your employees right at your workplace, thereby taking a significant responsibility off your to-do list. 

Our lively and interactive program thus uses lecture, video, group discussion, and case study/problem solving to engage participants and ensure their thorough understanding. 

Consequently, your employees will learn how to accommodate disabled customers and clients with respect and sensitivity.

This training program takes 2 to 2.5 hours, depending on the number of participants and discussion time.

Course Objectives

Upon course completion, participants will be able to:

When instructor-led training is not possible or practical, alternatively Act First Safety offers an online training course. 

Therefore, please inquire at 416-283-7233 for more information.