WORKPLACE CONFLICT RESOLUTION
Every workplace experiences conflict
What Will You Learn?
It may result from differences between co-workers, disrespect, harassment, bullying, frustration, personality differences, mental health issues, angry customers/clients or many other reasons.
Whatever the cause, conflict can cause serious harm. It can damage productivity, working relationships, customer service and even your corporate image. In its most extreme, conflict can lead to violence and personal injury.
“Like an unwanted houseguest, conflict won’t go away until you do something about it.”
Act First Safety’s new Workplace Conflict Resolution and De-escalation Strategies workshop empowers employees, supervisors and managers to recognize and resolve work related conflict. In addition, we will train you how to create an environment that reduces the potential of conflict before it happens.
Our training has been designed specifically to address conflict in the workplace. Professional safety instructors use proven training techniques and demonstrations to clearly show you how to de-escalate conflict and turn negative situations into positive outcomes.
- To understand workplace conflict and its causes
- The scope of conflict from verbal discord to violence regardless of the source
- The negative impacts resulting from conflict
- Legislation related to workplace conflict
- The purpose of conflict resolution and desired outcomes
- The importance of prevention -- what can be done to avoid conflict before it happens
- How to recognize the early signs of conflict
- Methods, tools and techniques for controlling escalating behaviors
Who Should Attend ?
- All workers especially those interacting with the public
- Front-line workers and security personnel
- Health and Safety Representatives
- Joint Health and Safety Committee members
- Supervisors and Managers
- Human Resources
Workshop Evaluation Results Learners feedback
- 84% felt confident in applying the methods, tools and techniques to defuse conflict.
- 90% felt that the workbook and group activities were very effective.
- 87% found that the course was credible, relevant and engaging.
- 95% were more confident in monitoring their own communication to reduce conflict escalation
Why Choose Act First Safety?
Our accredited team of Occupational Health and Safety (OHS) professionals, with over 60 years of combined OHS and professional experience, dedicates its expertise to ensure that those we serve receive the latest safety information delivered with skill and integrity. We ensure the best possible experience and training when it comes to compliance.
- Certified Health and Safety Consultants (CHSC)
- Certified Registered Safety Professionals (CRSP)
- Certificate of Adult Education (C.AEd)
- Certified Training Development Professional (CTDP), Instructional Design
- Conflict Management and Mediation
- Certified, Crisis Prevention Facilitator, Crisis Prevention Institute (CPI)