Act First Safety
Act First Safety

AODA (Accessibility For Ontarians With Disabilities ACT)


The Accessibility for Ontarians with Disabilities Act of 2005 requires that all private sector employers meet “Accessibility Standards for Customer Service.” These standards have four main requirements:

1) Develop policies, practices and procedures about how the business will provide goods and services to the disabled;

2) Provide “accessibility” training to staff that deals with the public as well as to internal policy makers who participate in developing the business’ policies regarding access to the goods and services by the public;

3) Allow disabled persons who are accompanied by service animals (e.g. a guide dog) or a support person to have access to the premises of the business; and

4) Provide a public notice of any temporary disruptions that affect access to goods or services by disabled persons.


The Occupational Health & Safety professionals at Dental Practice Safety will provide quality AODA training for your employees right at your workplace — taking a significant responsibility off your to-do list. Our lively interactive program uses lecture, video, group discussion and case study/problem solving to engage participants and ensure their thorough understanding. Your employees will learn how to accommodate disabled customers and clients with respect and sensitivity.

This training program takes 2 to 2.5 hours, depending on the number of participants and discussion time.

Course Objectives

Upon course completion, participants will be able to:

√ Identify the purpose, benefits and requirements of the AODA

√ Select methods to interact and communicate with people with disabilities

√ Interpret different types and degrees of disability

√ Illustrate the role of assistive devices, service animals and support persons

√ Describe how to implement the feedback process

√ Outline the requirements for policies, practices and procedures covered under the Accessible Customer Service Standard

When instructor-led training is not possible or practical, Act First Safety conveniently offers an online training course.
Please inquire at 416-283-7233 for more information.