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Providing Better Service to Customers with Disabilities – Part 1
Want to provide better customer service to customers with disabilities?
Follow these tips:
• Treat people with disabilities with the same respect and consideration you have for all your customers.
• Patience, optimism, and a willingness to find a way to communicate are your best tools.
• Smile, relax, and keep in mind that people with disabilities are just people.
• Don’t make assumptions about what type of disability or disabilities a person has.
• Some disabilities are not visible. Take the time to get to know your customers’ needs.
• Be patient. People with some kinds of disabilities may take a little longer to understand and respond.
• If you’re not sure what to do, ask the customer, “May I help you?”
Need more help? Get Accessibility for Ontarians with Disability Act training – Customer Service Standard.

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